On Privacy
Craftocus Interiors is an online interior design consulting studio. We provide remote consultations, space planning guidance, furniture and décor selection, colour palette recommendations, mood boards, and home styling advice.
What We CollectWe collect only the information you choose to share with us — your name, contact details (email address and/or phone number), and the notes, photographs, or descriptions you send about your space and preferences.
How We Use Your InformationYour information is used solely to respond to your enquiry, prepare your personalised consultation, and deliver the work you have commissioned. We do not use your data for advertising, profiling, or any purpose beyond the scope of our engagement.
Third PartiesWe do not sell, share, rent, or trade your personal details with any third party. Your information remains strictly between you and Craftocus Interiors.
Data RetentionWe retain your correspondence and project files for as long as necessary to fulfil our service obligations. You may, at any time, request the complete removal of your data. We will action this without question and confirm it to you in writing.
Your RightsYou have the right to access, correct, or delete any personal information we hold about you. To exercise these rights, please contact us at the details below.
On the Terms of Our Work
Craftocus Interiors provides online interior design consulting services including: space planning guidance, furniture and décor selection, colour palette recommendations, mood boards and concept development, and home styling advice. All services are delivered remotely.
Engagement AgreementEach project begins with a written agreement — a clear, plain-language letter describing the scope of work, timeline, and fee. No work commences until both parties have confirmed the terms in writing.
DeliveryAll deliverables — drawings, palettes, mood boards, recommendations, and written guidance — are provided as digital documents. You may retain and use these materials indefinitely for your personal residential project.
Intellectual PropertyCraftocus Interiors retains authorship and intellectual property rights over all concepts, designs, and creative work produced. You receive a generous, unlimited personal licence to implement and use the work within your own home in any manner you wish. Resale or commercial use of our concepts requires prior written consent.
CommunicationAll consultations and communications are conducted online via email or agreed digital channels. Response times are typically within two business days.
Governing TermsThese terms are governed by the laws of the State of Kentucky, United States. Any disputes shall be resolved in good faith through direct communication before any formal proceedings are considered.
On Refunds
Within seven calendar days of payment, and provided that work has not yet commenced, you may cancel your consultation for a full refund. No explanation is required. Simply notify us in writing and we will process your refund promptly.
Cancellation After Work Has BegunOnce we have entered the listening and discovery phase of your project, we will refund a fair proportion corresponding to any portion of the agreed work not yet delivered. The refund amount will be calculated transparently and communicated to you in writing.
Completed WorkIf the completed work does not feel right — if it misses the mark in a way that matters to you — we ask that you write to us before drawing any conclusions. We would far rather revisit the work together and find a resolution than part on uncertain terms.
How to Request a RefundTo initiate a refund or cancellation, please contact us by email at info@craftocusinteriors.com or by phone at +1 773 499 3824. We will acknowledge your request within one business day and confirm the outcome in writing.
Processing TimeApproved refunds are processed within 5–10 business days, depending on your payment method and financial institution.